Q: Is this water fountain suitable for dogs?
A: This water fountain is best suited for cats, followed by small dogs. For medium-sized and larger dogs, the Capsule Dog Fountain is more suitable for them.
Q: Can the Dockstream RFID Smart Fountain work without the RFID tag? Can the fountain read microchips or be used with other RFID tags?
A: No, the RFID tag is a must for the fountain. The RFID reader only works with the Petlibro RFID collar tag, not microchips or tags from other brands.
Q: Will the Petlibro RFID Collar Tag worn by pets affect the operation of the microchip feeder of brands other than petlibro?
A: Yes. This Petlibro RFID Collar Tag contains an RFID chip. and this RFID chip will affect the operation of the microchip reader of the feeders of other brands.
Q: Can the Dockstream RFID Smart Fountain read microchips or be used with other RFID tags?
A: The RFID reader only works with the Petlibro RFID collar tag, not microchips or tags from other brands.
Q: I already have the One RFID Feeder, can the collar tag also be used for the RFID fountain?
A: Yes, the same collar tag can be used with both the One RFID Feeder and the RFID fountain.
Q: Does the splash guard on the water fountain need to be installed?
A: Yes, this splash guard is designed so that pets can only drink from the fountain one at a time, ensuring that hydration tracking is accurate.
Q: Can this water fountain connect to 5G networks?
A: No. This water fountain only supports 2.4G connections for the time being.
Q: What's the best way to place multiple Dockstream RFID Smart Fountains?
A: With each RFID fountain placed at least 8 inches apart from one another. Moreover, any RFID fountain should also be positioned at least 8 inches away from any One RFID Feeders for optimal performance.
Q: If I purchase 2 or more Dockstream RFID Smart Fountains, will my pet’s water intake data be recorded together?
A: Yes. After ensuring that the same collar tag is bound to different Dockstream RFID Smart Fountains, the data of cats wearing this collar tag drinking water at different fountains will be recorded in the same app under different devices.
Q: Can I use the splash shield with other Dockstream Fountain models?
A: No, the splash shield is dedicated to the Dockstream RFID Smart Fountain.
Q: Quelle est votre politique de remboursement pour les services logiciels ?
R: Si vous n'êtes pas entièrement satisfait d'un service logiciel, vous pouvez demander un remboursement dans les 7 jours suivant l'achat.
Q: Comment demander un remboursement ?
R: Veuillez contacter le service client à l'adresse help@petlibro.com pour demander un remboursement. Notre Centre de Retour ne peut pas traiter les retours pour les services logiciels.
Q: Rappel pour Petlibro Care
R: Un seul abonnement Petlibro Care fonctionne pour tous vos produits intelligents Petlibro. Si vous avez déjà un abonnement, il n'est pas nécessaire d'en acheter un autre.
Q: Rappel pour Petlibro Video Cloud
R: Video Cloud fonctionne uniquement avec le Granary Smart Camera Feeder. Assurez-vous de lier votre feeder à l'application Petlibro avant d'activer votre abonnement Video Cloud. Si vous avez plusieurs feeders, chacun nécessitera un abonnement Video Cloud séparé.